Clear terms for
digital products.

Digital product purchases

This policy applies to themes and digital products sold through Tortoiz Themes. Products sold by another website or marketplace may have different terms, and that seller’s policy will apply.

Refund policy

Because digital files can be downloaded, copied, and stored immediately after purchase, we do not offer a standard return period for a change of mind. We encourage you to read the product description, inspect the live demo, and contact us with pre-sale questions before purchasing.

We will consider a refund request when there is a genuine product fault that renders the purchased theme unusable and the issue cannot reasonably be resolved through support. Please include your order details, product name, environment, and a clear description of the problem.

Requests we generally cannot refund

• You do not have the technical experience needed to use the product.
• You change your mind after purchasing.
• The product does not match an expectation that was not described on the product page.
• You purchased the product by mistake.
• Your environment or third-party dependency has changed after purchase.

Processing

Approved refunds are processed through the original payment provider. Lemon Squeezy handles payment records and may apply its own operational requirements. Refunds, when approved, are normally initiated within 5–7 business days; the time to appear in your account depends on your payment method and financial institution.

Contact us

For a refund or cancellation question, contact support@tortoizthemes.com before opening a payment dispute. We will review the request and respond with next steps.

Changes to this policy

We may update this policy when our products, payment process, or legal requirements change. The revised policy applies once posted on this page.